Frequently Asked Questions

You can place an order by browsing our products catalog, adding items to your cart, and proceeding to checkout. Alternatively, you can contact our sales team directly via WhatsApp or the contact form for bulk orders and custom quotes.

We accept multiple payment methods including T/T (bank wire transfer), Western Union, PayPal, and Alibaba Trade Assurance. For new customers, we recommend using Trade Assurance for secure transactions.

Yes! We offer sample orders so you can verify product quality before committing to a bulk purchase. Please contact our sales team to arrange sample delivery to your location.

Our MOQ varies by product category. For most auto parts, the MOQ starts from 10-50 pieces. However, we are flexible and can discuss smaller quantities for trial orders. Contact us for specific MOQ details.

We ship worldwide to over 150 countries including the Middle East (Saudi Arabia, UAE, Kuwait), Africa, Southeast Asia, South America, and CIS countries. Our logistics network ensures reliable delivery to your location.

Shipping times vary by destination and method. Express shipping (DHL/FedEx/UPS) takes 5-10 business days. Sea freight takes 15-45 days depending on the destination port. Air freight typically takes 7-14 days.

Once your order ships, we will provide you with a tracking number via email. You can track your shipment on the carrier's website. For any tracking issues, our customer support team is available 24/7 to assist you.

Yes, we offer DDP (Delivered Duty Paid) shipping for many countries. This includes all customs clearance, duties, and taxes, with delivery directly to your address. Contact our team for DDP availability in your country.

Shipping costs depend on the order weight, volume, destination, and shipping method. We offer competitive freight rates through our partnerships with major carriers. Request a quote for an accurate shipping estimate.

We supply both 100% genuine OEM parts and high-quality aftermarket alternatives. Every product listing clearly indicates whether it is OEM or aftermarket. All aftermarket parts meet OEM specifications and standards.

We offer a 12-month warranty on all genuine OEM parts and a 6-12 month warranty on aftermarket parts. Warranty covers manufacturing defects. If you receive a defective part, we will replace it or issue a refund.

All products undergo rigorous quality control inspections before shipping. We work directly with certified factories and authorized distributors. Each part is checked for fitment, material quality, and packaging before dispatch.

If a part doesn't fit your vehicle despite matching the specified model and year, please contact us immediately with photos. We will verify the issue and arrange a replacement or refund. Always double-check part compatibility using OEM numbers before ordering.

You can return products within 30 days of receipt if they are defective, damaged, or incorrect. Items must be unused and in original packaging. Contact our support team to initiate a return and receive a return authorization.

To request a refund, email us at support@chinesecars.parts with your order number, photos of the issue, and a brief description. Once approved, refunds are processed within 5-10 business days to your original payment method.

For defective, damaged, or incorrect items, we cover the return shipping costs. For change-of-mind returns, the buyer is responsible for return shipping. We recommend using a trackable shipping service for all returns.

You can browse products without an account, but creating an account allows you to track orders, save favorite parts, view order history, and checkout faster. Registration is free and takes less than a minute.

You can reach us via WhatsApp, email (support@chinesecars.parts), or the contact form on our website. Our support team is available 24/7 and typically responds within 1-2 hours during business hours.

Absolutely! For bulk orders, fleet purchases, or wholesale inquiries, please use our contact form or email us directly with your requirements. We provide competitive wholesale pricing and dedicated account management.

Yes, our product specialists can help you identify the correct parts for your vehicle. Provide your VIN number or OEM part number, and we will verify compatibility and recommend the right parts for your needs.